Public libraries need to be perceived as a community space, which is comfortable and friendly when you visit physically; and a website that is easy to navigate, intuitive and interactive when you visit remotely.
Our patrons, members, clients, customers, contacts, friends (whatever you want to call them) vary so widely that it is impossible to be all things to all people all the time. Libraries need to think of who their audience is for a particular product (product being: event, blog, items for loan). More surveys need to be carried out to find out what particular groups want, we need to implement as much is feasible and then evaluate, evaluate, evaluate. No point having something that takes hours of work for one or two people's enjoyment.
Projects need to have well worked out objectives that the staff agree on. What one person thinks is a fabulous response is another person's disappointment. Quite demoralising when you are all excited about how well your project is going when someone else comments, "Wow you must be really disappointed."
